FAQ's

FAQ's

HOW DO I CONTACT YOU?

If you have any questions, please shoot us an email at support@TheRanchFlyTrap.com and a member of our support team will get back to you as soon as possible.

CAN I CHANGE MY ORDER?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

WHAT ARE YOUR PAYMENT METHODS?

We accept all major credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

YOU SAID FREE SHIPPING BUT I WAS CHARGED WITH SHIPPING COST (DISCOUNT RELATED CONCERNS)

To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.

SHIPPING FAQS

WHERE ARE YOUR ITEMS SHIPPED FROM?

Most of our orders are shipped from our USA fulfilment centre but sometimes depending on stock we may ship from a warehouse in Asia. If you are ordering from Europe or australia, we will most likely send your order from a warehouse in Asia also.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note:
  1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services & Us (TheRanchFlyTrap) are different entities hence we are not liable for any delays caused by customs or local post services.

HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 1-3 weeks and depending on how fast customs in your country processes the package.

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch. If you do not receive any tracking info, please contact us and we will send it right over.

HOW DO I TRACK MY ORDER?

Tracking numbers should be included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s). For further assistance, please contact our Customer Service through submitting a ticket at our website.

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.