REFUND/RETURNS POLICY

What is our returns policy?

If you have received the incorrect items or the items you have received are faulty, damaged, or unusable, please email us at support@theranchflytrap.com and we'll either refund the unusable items or send out replacements. We may require visual evidence of what you received so please be prepared to provide our support team with enough information and pictures/videos if requested.

If you wish to initiate a return/refund because you are not happy with your results, our team will require some info as outlined below:

1. A photo of the trap(s) set up

2. Clarification on how long the trap has been set

3. Some other details such as clarification on hanging height, shady/windy area etc.

Since our products will have been used and won't be fit for resale, The Ranch Fly Trap reserves the right to ask these questions and offer help to customers so all parties are satisfied.

If after our advice, the customer is still unhappy with their purchase and would prefer to be refunded, a refund will be made if the customer first initiated contact within the return window of 14 days of receiving their order.

When will I receive my refund?

After our payments team has confirmed your return request, the refund will show up in your account usually between 5 and 10 working days.

To request an exchange or refund, contact us at support@theranchflytrap.com.

We'll just need the following:

• Order number# (This will be on your order confirmation email)

• Video or photos of the faulty product (if applicable)

• Reasons for return